Privacy Policy

Privacy Policy

Last Updated: March 20,2025

At From The Heights, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit fromtheheights.org or interact with our services.

1. Information We Collect

We collect information to improve our services, communicate with visitors, and support our mission. This includes:

✅ Personal Information (Provided by You):

  • Name, email address, phone number (when subscribing to newsletters, contacting us, or making a donation).
  • Payment details (if you donate or purchase materials, processed securely through third-party payment providers).
  • Mailing address (if you request physical materials or contribute to specific programs).

✅ Technical Data (Collected Automatically):

  • IP address, browser type, operating system, and session duration (used for site security and analytics).
  • Approximate geographic location for website traffic analysis.
  • Cookies and tracking technologies (see Section 3).

📌 We do not sell or rent your personal information. Your data is used only for the purposes outlined in this policy.

2. How We Use Your Information

We use your data to:
✔️ Process and acknowledge donations.
✔️ Send newsletters, updates, and event information (with your consent).
✔️ Respond to inquiries and provide support.
✔️ Improve website functionality, security, and visitor experience.
✔️ Comply with legal obligations.

📌 You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails.

3. Cookies & Tracking Technologies

We use cookies and web beacons to enhance your browsing experience. These technologies help us:
✔️ Remember your preferences and login sessions.
✔️ Analyze website traffic and improve site performance.
✔️ Deliver relevant content and measure engagement.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality (e.g., secure login, donation processing).
  • Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics).
  • Marketing Cookies: Used for outreach and engagement, including social media integrations.

📌 You can disable cookies in your browser settings. However, some features may not function properly without them.

4. Third-Party Services

To provide a seamless experience, we integrate with trusted third-party services:

  • Payment Processing: Donations and transactions are securely handled by [Stripe/PayPal/etc.]. We do not store your payment details.
  • Email & Marketing: We use [Mailchimp/Constant Contact/etc.] for newsletters.
  • Analytics & Security: Website analytics may be collected through Google Analytics or similar platforms.

📌 These third parties have their own privacy policies. We recommend reviewing them for additional information.

5. Data Protection & Security

We implement security measures to protect your information, including:
✔️ Encrypted payment transactions.
✔️ Secure website hosting.
✔️ Limited access to personal data (only authorized personnel).

Despite our efforts, no online platform is 100% secure. Please use caution when sharing personal information online.

6. Your Rights & Choices

You have the right to:
✔️ Request access to the personal data we hold about you.
✔️ Request corrections or deletions of your data.
✔️ Opt out of email communications.

📌 To exercise your rights, contact us at [Insert Contact Email].

7. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

📅 Last Updated: March 20, 2025

If you have questions or concerns, please contact us at: info@fromtheheights.org